Terms and Conditions:

In order to keep your installation date, please have the deposit paid at least 2-weeks prior to the appointment. This is so we can plan for drive-routes and staffing—late quote approvals are subject to rescheduling. Cancellation within 48 hours prior to your installation date may be subject to a 10% cancellation fee. 

Decor and Lighting Installation:

Lights and decorations will be installed as shown in the picture and/or as noted in the approved estimate. Any changes to the previously discussed work are subject to extra charge. Dates for installations are planned as ranges and are liable to change due to unforeseeable weather and unexpected conditions. High-Strung Christmas Lights LLC is not liable for any items harmed or lost due to vandalism, defacing, or extraordinary climate conditions. This includes all purchased or leased items. When possible, High-Strung Christmas Lights LLC will make efforts to replace such products for an additional charge. 

Changes to Property:

Please let us know if you have had gutter guards or a new roof installed in the off-season. Changes to installation applications may result in additional labor charges.

Electrical Requirements:

Adequate functional outlets for all decor are provided by the client for all lit decorations, tree, and building lighting. Interruption of power at the GFI receptacles can, will, and should be expected when there is rain, dew, fog, snow, and other moisture. High-Strung Christmas Lights LLC is not responsible for outlets that will not reset due to the presence of moisture. Lighting blackouts or issues must be reported to the High-Strung Christmas Lights team as soon as possible. 

Removal: 

Generally, we do not schedule requested takedown dates--we schedule takedown months. Takedown is according to a route and our timeline is contingent on weather and workflow. You will be contacted with a planned removal date. The route starts in North Snohomish County. We work our way south and are usually in Bellevue/Renton by the 3rd week of January. You can expect to have your lights removed at least by the end of January. Should you choose to keep them up after January, please let us know as soon as possible (preferably when you schedule your install). We do a second takedown tour in February. You may unplug your timers if you want the lights turned off before we make it to your home.

All reinstallation clients with purchased lights: please leave your storage tote out for us to place the lights in. We’ll send a reminder before we arrive. If a tote is not out, we’ll place the lights neatly on the porch.  For new clients purchasing lights, storage totes will be provided. 

Leased lights will be removed and restocked. 

Please let us know of any HOA requirements you may have in regard to removal dates.

One more thing. The lights might be wet inside the storage tote. Sometimes we leave the lid off of the tote. Please let your lights dry out for up to two weeks before storing them away for the season. 

Warranty:

We provide seasonal maintenance until December 23rd. LED lights have a 3-year warranty. We can change out your lamps for a nominal fee. Storing wet lights in a tote in the off-season will void your warranty--make sure to let them dry out. We do not provide maintenance on damages from domestic or wild animals.

Not removing the lights will void the warranty, as they are intended for seasonal use. Maintenance calls are not guaranteed if the lights have not been properly removed and stored in the off-season.

We do not provide a warranty or include free maintenance for lights provided by other installation companies.